3. Safety and Standards
The trauma clean-up company you choose should be a subject matter expert in biohazard cleaning. As you interview potential companies for their services ask as many questions as you feel necessary to determine the company’s knowledge on safety and standards, ask about the whole remediation process from beginning to end, and ensure that they set clear expectations of the service you will receive. Types of questions you can ask are, “What is your process for containment and disposal of biohazardous waste?” or “What can we do to eliminate the odor from the trauma scene?” “Where do you dispose of your biohazardous waste, and are you licensed to transport it?” “How much liability insurance do you carry as a company for your technicians while they are on-site at my property?” Knowing the questions to ask ahead of time (we encourage you to print this page out and keep it in a safe place so that you don’t have to try to remember at an already stressful time on what to ask!)
4. Testimonials and Customer References
While you are dealing with a tragedy, it is better to read a bit about others’ experiences with respect to the prospective company. Through this, you will be able to know the best in business in terms of training, professionalism, and expertise. No one company is going to have all great reviews, even Disney World (the happiest place on Earth!) has negative reviews! However, through reviews and references you can gather whether the collective whole of customer experiences has been positive or negative, and can also glean if there are additional questions you might like to get clarification on before retaining services.